Shipping policy

Shipping Carriers & Regions

Aurora Heat ships from Fort Smith, Northwest Territories, Canada

Canada Post is used for all Canadian orders and some international destinations.
DHL Express is used exclusively for orders shipping to the United States and select international destinations.

Available shipping options and rates are shown at checkout based on your address.

Orders are considered delivered once tracking confirms delivery to the provided address. Aurora Heat is not responsible for packages lost or stolen after delivery.

Processing & Shipping Times

Shipping from a small northern community can take longer than from major urban centres. We appreciate your patience and support.

Orders are processed in 3–6 business days
Orders are prepared and shipped from Fort Smith, Northwest Territories
Canada Post and DHL operate Monday–Friday only (excluding holidays)

Tracked shipments will display estimated delivery timelines once accepted by the carrier. These are estimates only and not guarantees.

Free Shipping (Canada & United States)

We offer free regular shipping on orders over $300 CAD to most locations in Canada and the United States.

The $300 minimum applies to the order subtotal before tax and after discounts
If your location does not qualify, this will be shown at checkout

International Shipping

Aurora Heat ships internationally via DHL Express and Canada Post.

Rates and estimated delivery timelines appear at checkout
International customers are responsible for all duties, taxes, and import fees charged by their country
Free shipping does not apply outside Canada and the United States

We are not responsible for delays caused by customs clearance.

Returns from Outside Canada & the United States

We accept returns from international customers; however:

Return shipping costs are the customer’s responsibility
Any duties, taxes, or fees associated with the return are not refundable

Please refer to our Return Policy for full details before shipping items back.